Refund Policy

At Flor Luxury Décor, customer satisfaction is our top priority. We are confident that you will love our carefully crafted, premium quality products, but if for any reason you are not completely satisfied with your purchase, we promise to make it right.

We want you to be confident in your purchase and we stand behind the quality of our products. That's why we offer a simple and hassle-free return policy. In case of any damages or broken product, please contact us via email at customercare@florcandles.com with order details within 30 days of receiving your order and we will provide you with a full refund or exchange.

Our customer service team is available to assist you with any questions or concerns you may have. We are committed to making your shopping experience with us a positive one and we will do everything in our power to ensure that you are completely satisfied with your purchase.

At Flor Luxury Décor, we believe that our products bring joy and comfort to your life, and we want to make sure that you love them as much as we do. If for any reason you don't, we promise to make it right.